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EXPERIENCE 1/10/00 to Present
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Regional UAT Coordinator - Latin America Credit Cards, European Liaison
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| Test Director 7.2 Administration, Training, Implementation & Support
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WinRunner Administration, Training & Support
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Load
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MQ Series Architecture and Integration
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NDM
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IVR and Other Online Applications
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Test development and execution, using WinRunner,
Load Runner, Test Director and manual testing | ||||||||||||||
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File layout and data analysis for all online
messaging and batch upload/download files for accuracy | ||||||||||||||
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More details upon request |
| Developed and delivered on budget and on time a fully dynamic website using JavaScript, ASP and SQL 7 according to specifications delivered by g.Neil. | ||||||||||
| Specifications included:
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·
Project Manager responsible for bringing the
International Credit Card Reconciliation / Settlement Program Project to
completion.
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Integrated this fully automated program interfaces
with 4 Servers and 2 AS/400s, using Visual Basic, with Access
database to receive data polled from over 2,000 stores worldwide, 24 hours a day.
· Managed Development of Reconciliation / Settlement Program designed to create batches, processes and feeds data to servers, imported and filtered databases and uploads AMEX and VISA/MC transactions to Credit Card processing vendor.
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Standard testing/production methodology employed
with new development, upgrades and modules.
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VB, Access, MS Project, Excel, Lotus Notes 5,
PowerPoint.
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Created an Automated
Policy Issue system for Group Life and Disability.
· Policies
and Certificates fully automated with Access, and Visual Basic 5 for automation.
Provided full project design, architecture, development, programming and design documentation.
· Highly
modularized for efficiency and maintenance.
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Coordinated requirements with Contracts,
Underwriting, ITS, Marketing and Accounting.
Project support for Interactive Voice Response (IVR) Project
regarding Telephony, CTI, Connectivity and ODBC
configuration.
· Standard testing/production methodology employed
with new development, upgrades and modules.
MS, Project, Excel and Formal Project Tools.
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Customer Management Group – Year 2000 Quality
Assurance Team - Designed and implemented Y2K testing
strategies on multiple IVR systems and IT projects.
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Tested AT&T/Lucent Conversant IVR Systems in
use by clients such as Bristol Meyers, GE, Marriot, Kraft, etc. Worked in team
environment, coordinating efforts between developers and testing teams.
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Designed and documented test cases using industry
standard test methodology.
Standard testing/production methodology employed with new development,
upgrades and modules.
· Developed
Interactive Voice Response (IVR) Telephony applications/integration (CTI) with contact
management application for use in mortgage based Call Centers and
other
applications.
· Developed and programmed customized and proprietary
screens and automated applications for Telemagic 3.5 using FoxPro and Visual
Basic.
· Project management, architecture, analysis and
design, team management for programmers and VAR’s.
· Hands-on development and system administration.
· Standard testing/production methodology employed
with new development, upgrades and modules.
· See
Sim-Phony website @ http://www.sim-phony.com/newpage21.htm
as it relates to this specific project.
· Developed Websites using HTML, Cold Fusion, JAVA,
Front Page, Adobe Illustrator.
· Developed analysis spreadsheets using MS Excel.
· Management
and Technical consulting for Fortune 500 and regional companies using
Neuro-Linguistic
Programming (NLP), and other sales and negotiation tools.
· Organizational Development, Project Management,
Operations, Training.
· Project Management, Executive Summaries, Excel
Spreadsheet Analysis (w/formulas)
and Financial Requirements, Due Diligence, product preparation for market,
Capital Investments for Real Estate Development Projects, Infomercials,
Corporate Expansions, Product Launches, Joint Ventures and Capitalization.
· Website
construction for clients.
References:
Citibank
- Ft. Lauderdale Latin American Consumer Bank:
Edward T. Garcia, Sr. VP,
Raul Orezzoli, VP
Calvin Stubbs, Relationship Manager, Venezuela
Citibank
- Tampa Data Center:
Edward F. Katroscik - AS/400 Technical Support Group, Mike Rooney - Head MQ
Architect
Citibank
- Venezuela:
Jorge Ferreiro - Credit Card Convergence Head Project Manager/Leader -
Technologies / Operations
Ofelia Maestre - Technology Manager
Oswaldo Salazar - Interfaces Manager
Citibank - Mexico
Jorge Solis - Technologies Manager
Juan Pablo Carrasquedo - NDM, MQ Technology Project Manager
Manny
Guevara, President, MDB Database, Inc., mcsss@bellsouth.net
Rob Mclaughlin, Director, E-Commerce, PartyLite International, (Sunglass Hut
Int'l), romclaughlin@earthlink.net
Shirley
Collupy: Group Voluntary Products Department Manager, (904)992-2711 scollupy@worldnet.att.net
Steve Watson: President, Seneca Consulting, 409-866-7095, sewatson@bellsouth.net
EDUCATION
Trainer's Training - Neuro-Linguistic Programming, 2/91
NLP Comprehensive, Boulder, CO
American Academy of Medical Hypnoanalysts, 10/90
Post Graduate Seminar on Psycho-Neurosis & Depression
College of Santa Fe, NM
Portfolio Program for BS in Psychology
Master Programmer - Neuro-Linguistic Programming, 8/87
Taylor/Johnson Associates, Dallas, Tx
Practitioner Certification - Neuro-Linguistic Programming, 5/86
Neuro-Linguistic Programming Center for Advanced Studies, San Francisco,CA
Christian School of Real Estate, 6/76 - 9/76, Beaumont, Texas
90 hours of Real Estate Certification
University of Texas at Dallas, - Humanities
North Texas State University, Denton, Texas - Music Composition and Theory
University of Texas at Arlington, Arlington Texas - Music Composition and Theory
University of Texas at Austin, Austin, Texas - Psychology
Music Composition - songs, soundtracks, sound effects, audio logos,
theme songs.
Proficient Guitarist, Pianist, Vocalist; repertoire of over 900 songs
Electronic Keyboards: multi-timbral, polyphonic, digital, analog, sequencers, MIDI
equipment, computer related software. Yamaha SY-77 keyboard.
Musical Resume/Website
Audio and Video recording and production; Computers; 40 hours of Private
Student Pilot time; Racquetball; Catamaran Racing since age 12; 4 Trans-Gulf of Mexico
crossings; Monohull racing, offshore and lakes; Racquetball, soccer.
Married. 2 daughters
NEW
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