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 | Leadership |
| Vision |
| Planning |
| Organization |
| Focus |
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With over 17 years of successful
Project Management and troubleshooting that confidently resolves unpredictable problems
that surface in any project, we will bring your project in within its scope, and on time.
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| System Analysis |
| Wiring Diagrams |
| Development
Coordination |
| Connectivity |
| Integration |
| Testing |
| Integration |
| Delivery |
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We have built international System Architecture to support
Credit Card Operations for Citibank, Sunglass Hut International and
others. We will determine the parameters and flows of your system and data down to the byte.
Develop interface configuration during the development stages. Correct
multiple connectivity protocols. Do it right with proper architecture and planning.
We have been there with MQ Series, NDM, NJE, TCP/IP, WAN, etc.
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| Architecture |
| Call Flow |
| ACD, PBX, Telephony |
| Layout |
| Integration |
| Testing |
| Implementation |
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A well designed and implemented call center is key to a
marketing venture's success. Delivering the right information to the
call center via IVR/VRU, MQ Series, RDBMS and CTI technology are the keys to building and
maintaining excellent customer relationships. |
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| Architecture |
| Messaging (IBM MQ
Series) |
| Call Flow |
| Testing |
| Implementation |
| CTI |
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IVR's
have become a way of life for almost every type of business. The
ability to give the customer access to database information safely and
quickly has become the hallmark of any successful venture. From
Mortgage Companies to International Credit Card systems, we have built and
implemented them successfully.
We develop IVR VRU systems that can answer, direct, collect and/or deliver caller
information the way YOU want it done, and store it in a database for transfer to a contact
management software. The use of IBM MQ Series Object Oriented
Transaction Messaging is key to the success of an on-line service for your
customer base. This data can be also be served into a Call Center
with CTI technology and Contact Management to provide the call representative and
the caller with up to date information.
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| HTML |
| Cold Fusion / ASP |
| Java /
Javascript |
| Applets |
| e-commerce |
| Graphics |
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We began building websites in 1994 soon after the web
became a reality. Using HTML from the beginning we learned to
develop with each new technology that became available and integrated that
into each new project such as dynamic web pages using Javascript, ASP and
SQL 7 databases.
We know the business from
the front end to the back end. See our work for g.Neil under Recent
Projects.
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| Test Director |
| WinRunner |
| LoadRunner |
| Full Life Cycle
Methodology |
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From testing global banking and credit card
environments to web based applications, we are state-of-the-art in testing
strategy and methodology. We began building websites in 1994 soon after the web
became a reality. Using HTML from the beginning we learned to
develop with each new technology that became available and integrated that
into each new project. Most recently in 2000, 2001 and 2002 we
tested the entire Latin American Region for Citibank (Mexico, Peru,
Venezuela, Panama, Chile, Colombia, Puerto Rico, Dominican Republic, and
the Bahamas) with the host in Singapore. We used Mercury
Interactive's Test Director, WinRunner and LoadRunner extensively.
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| Testing Methods |
| WinRunner |
| Test Director |
| Communciation Skills |
| Customer Service |
| Sales |
| Management |
| Conflict Resolution |
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Training
is the core of quality representation and outstanding results for your
company. It is the investment that insures your customers receive
the highest level of satisfaction from your products and services.
Our work in quality training began in 1982 when we began the study of
communication and behavior modification to produce excellence in any
environment.
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| Market Analysis |
| Promotion |
| Getting the Business |
| Delivering the Product |
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Building a business from the ground up is hard
work.
Making decisions about how the business is grown is the
foundation of an excellent or average future.
Choosing how to pursue
your markets and create a dynamic response to your business quickly is the
key to meeting your market's needs.
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Business Start Up
and Structuralization
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| Business Plans |
| Structure |
| Getting Started |
| Day to Day |
| Sourcing Leads |
| Getting the Order! |
| Filling the Order! |
| Customer Satisfaction |
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We
have helped many businesses get started successfully. Many with only
a good idea and lots of determination!
All needed focus, organization,
documentation and implementation of the elements necessary to make the
business a reality. We have been there through many startups and
successful continuations! |
